PAYMENT

Due to the personalised nature of your custom cookies, payment is accepted by bank transfer only (no cash on pickup, sorry!)

An invoice can be supplied upon request.

A 50% non-refundable deposit is required upfront (within 48 hours of your enquiry) to secure your booking and the remaining 50% balance must be paid in full 2 weeks prior to your event date.

• Your booking is not confirmed until your deposit has been paid. If deposit is not received within 48 hours, your booking will be removed from my calendar and your date will open back up for someone else.

• If the remaining 50% balance is not paid off 2 weeks prior to your event, your order cannot be fully completed and you will only receive the amount of cookies that your 50% non-refundable deposit has paid for.

Please note I do not start making any orders unless payment, or proof of payment has been received.

CANCELLATIONS & POSTPONEMENTS

You will receive your payment back (less the 50% non-refundable deposit) if your order is cancelled more than 2 weeks ahead of your event.

All payments are non-refundable if you cancel your order within 2 weeks.

We offer a date transfer if you wish to keep your order but for a different date.

REFUNDS

Due to the nature of our products, with all cookies being baked fresh to order and custom made, we do not offer refunds under any circumstances once your order has been made.

As per our Cancellations & Postponements - you will receive your payment back (less the 50% non-refundable deposit) if your order is cancelled more than 2 weeks ahead of your event.

All payments are non-refundable if you cancel your order within 2 weeks of your event date.

POSTAGE & HANDLING

Please note that postage is at your own risk. Whilst we take the utmost care with our orders and package them as best we can to protect your cookies and prevent any damages while in transit, we do not accept any responsibility for any damages once picked up or dispatched.

All postage orders are sent via registered Australia Post Express Post service and we do not take any responsibility for postal delays or lost packages.