PAYMENT

Due to the personalised nature of your custom cookies, payment is accepted by bank transfer only (no cash on pickup, sorry!)

An invoice can be supplied upon request.

Payment for your custom order must be paid in full 1 week prior to your event date if choosing local pick up, or 2 weeks prior for orders that require postage. Please note I do not start making any orders unless payment, or proof of payment has been received.

A 50% deposit may be required if your order requires customised items/tools that cannot be used for any other orders (such as personalised names and/or wedding date stamps). You will be charged for those tools and shipping to us.

CANCELLATIONS & POSTPONEMENTS

You will receive your deposit/payment back (less any costs for customised items/tools) if your order is cancelled more than 1 week ahead of your event for local pickup orders, or more than 2 weeks ahead of your event for postal orders.

All payments are non-refundable if you cancel your order within 1 week of your event for local pickup orders, or within 2 weeks for postal orders.

We offer a date transfer if you wish to keep your order but for a different date.

REFUNDS

Due to the nature of our products, with all cookies being baked fresh to order and custom made, we do not offer refunds under any circumstances once your order has been made.

As per our Cancellations & Postponements - you will receive your deposit/payment back (less any costs for customised items/tools) if your order is cancelled more than 1 week ahead of your event for local pickup orders, or 2 weeks ahead of your event for postal orders.

All payments are non-refundable if you cancel your order within 1 week of your event for local pickup orders, or within 2 weeks for postal orders.

POSTAGE & HANDLING

Please note that postage is at your own risk. Whilst we take the utmost care with our orders and package them as best we can to protect your cookies and prevent any damages while in transit, we do not accept any responsibility for any damages once picked up or dispatched.

All postage orders are sent via registered Australia Post Express Post service and we do not take any responsibility for postal delays or lost packages.