Frequently Asked Questions

  • We’re located in Ascot - Bendigo, VIC. You can pick up from here, or we can offer local delivery within a 10km radius of Bendigo for an additional $5-$10 (depending on your location from Ascot). We also offer Australia-wide shipping too!

  • My cookies start from $3.50 each and price varies depending on the shape of your cookie and whether you choose any add-ons as part of your design. My full pricelist can be found here, and a more personalised quote can be arranged via the Custom & Corporate Order Form. Extra costs may be incurred for customised items (such as wedding name/date stamps or business logos) or for cookies to be individually boxed.

  • All of our sugar cookies are vanilla flavoured. We hope to be able to bring you some new flavours in the near future but for now, vanilla is our only flavour option on offer.

  • All Crumb & Dough cookies are individually packaged in clear food-grade cellophane bags and heat sealed, which gives them a shelf life of up to 8 weeks if stored correctly. Please see “How do I store my cookies?” for storage information.

  • Cookies are best kept in their individual heat sealed bag and stored at room temperature in a cool, dry place such as a cupboard, preferably in an air-tight container.

    Keep cookies away from direct sunlight and do not refrigerate.

  • Plain flour (wheat flour), caster sugar (cane sugar), egg, unsalted butter (cream), vanilla extract (water, organic alcohol 35% by vol., organic vanilla bean extractives, organic sugar), fondant (sugar, glucose syrup, water, vegetable oil, potato starch, humectant - glycerine, thickeners - 413, 466, colour -171, acidity regulator - citric acid, preservative - potassium sorbate, emulsifier -472c, natural flavours) and food colouring (glycerol, colours - various, lecithin).

    All cookies are made with common allergens (wheat, gluten, dairy and eggs).

    Cookies may contain traces of soy and nuts.

  • All Crumb & Dough cookies are individually packaged in clear cellophane bags and include a label that lists ingredients and allergens.

    All cookies are made with common allergens (wheat, gluten, dairy and eggs).

    Cookies may contain traces of soy and nuts.

    Unfortunately we are not able to offer any allergy-friendly options at this point in time.

  • Yes! We offer Australia-wide postage and ship using Australia Post Express Post service. Postage costs can vary depending on your order size but normally ranges from $15-$25.